A faulty escalator can present untenable problems on two fronts — if left on to be operational, it presents risk of injury for its users, and the longer it is turned off, the more exacerbated the problems are for foot traffic, and ultimately your bottom line.

AGI’s damage assessment service is well aware of the urgency in which a faulty escalator needs to be addressed, so our escalator inspection service team is always ready to assess your escalator as soon as possible.

A detailed analysis using non-destructive testing such close up photography or even 3D imaging can be used to inspect your escalator for faults such as:

  • Byproducts of a fire, e.g. soot, smoke, or fire extinguishment media
  • Water from flooding, e.g. water storage systems, flooding, pipe burst
  • Lightning
  • Mechanical failure
  • Electrical failure
  • Or a multitude of other causes


AGI’s escalator inspection team can then provide you advice on whether the faulty escalator can be repaired or needs to be replaced, and also provide you with an alternative proposal and quote to ensure you get the best price possible.

Beyond giving you the best analysis possible, AGI’s damage assessment services team’s goal is to ensure the downtime of your escalator is as short as possible, to mitigate loss of profits, and reduce client attrition where possible.

Every part of AGI’s escalator damage inspection services are fully documented and turned into a comprehensive report covering the cause of the failure, liability, recovery (where appropriate), and risk mitigation for the future. The inspection report will be conclusive, robust, and able to stand up to scrutiny in court.

To learn more about how AGI’s escalator inspection services can diagnose, repair, and report on equipment faults, click here.

For a real world case study of AGI’s escalator inspection services (at SC Shopping Centre, Kuala Lumpur), click here.



An escalator Inspection is an inspection of an escalator, also known as moving stairs, to detect damage or wear and tear.

Among other things, an escalator inspection will look for worn or damaged parts of the escalator, such as rollers, bearings, or components. While moving parts can be repaired, worn out parts may need to be replaced in order to get the escalator back into full working operation.

An escalator service and safety audit examines your escalator to ensure it operates safely for passengers. Generally, there will be a review of your current maintenance contract, an assessment of your current components, as well as an assessment of your escalator's overall performance. If any undue damage or failure is found, there can be an audit undertaken to determine the cause or causes of said damage and the method to fix it.

Some benefits of having an inspection performed are ensuring all current regulations are met, finding any faults with the equipment, identifying potential problems before they become serious issues, saving money by reducing wear on moving parts, and reducing the likelihood of accidents that could result in injuries or fatalities.

If you own a business with escalators, you must set up a routine maintenance schedule to reduce your risk of passenger injury. If your escalator has just been serviced, you should have it serviced monthly and inspected again after three months to ensure there are no problems. You should also have regular inspections if the escalator runs 24 hours a day or seven days a week, or if there is heavy traffic on the system.

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